Terms and Conditions

1. General Provisions

1.1 These terms govern the use of the website and the purchase of products through it.

1.2 By using the website or placing an order, you confirm that you have read and accepted these terms without reservation.

1.3 We reserve the right to modify these terms at any time. Any changes take effect immediately upon publication on the website.

2. Formation of the Contract

2.1 The information displayed on the website does not constitute a binding contractual offer but an invitation to place an order.

2.2 The sales contract is considered concluded only after written confirmation of the order.

2.3 We reserve the right to refuse any order without providing justification.

2.4 By placing an order, the customer confirms that they:

(a) are at least 18 years old
(b) have the legal capacity to enter into a binding contract
(c) provide accurate and complete information

3. Personal Use

3.1 The website is intended exclusively for personal and non-commercial use.

3.2 Resale or any commercial use of the products without prior written authorization is prohibited.

4. Prices and Taxes

4.1 All prices are displayed in Malaysian Ringgit (RM).

4.2 Prices may not include customs duties, import taxes, or other public charges that may apply.

4.3 If products are shipped from an international logistics center, import duties or taxes may apply and remain the responsibility of the customer.

4.4 In the event of a clear pricing error, we reserve the right to cancel the order.

4.5 Price changes will not affect orders that have already been confirmed.

5. Product Availability

5.1 All orders are subject to product availability.

5.2 If a product becomes unavailable, we may cancel the order and issue a refund.

5.3 Partial shipments may occur when necessary.

6. Payment

6.1 Payments are processed according to the payment methods indicated on the website.

6.2 We are not the payment service provider and cannot be held responsible for technical malfunctions of payment systems.

6.3 The customer guarantees that they are the authorized holder of the payment method used and that sufficient funds are available.

6.4 Unjustified payment disputes (chargebacks) are strictly prohibited.

6.5 In the case of abusive disputes, we reserve the right to recover any related costs.

7. Delivery

7.1 Products will be delivered to the address provided by the customer.

7.2 Delivery times are estimates and not guaranteed.

7.3 We are not responsible for delays caused by carriers, customs authorities, weather conditions, or other circumstances beyond our control.

7.4 The transfer of risk occurs once the product has been delivered to the customer.

7.5 If the customer refuses delivery, they will be responsible for return and logistics costs.

7.6 Any applicable import duties or taxes remain the responsibility of the customer.

8. Order Modification and Cancellation

8.1 Orders may only be modified before processing begins.

8.2 Once the order has been shipped, the return policy will apply.

8.3 Due to the rapid processing of orders, modifications may not always be possible.

9. Product Description

9.1 The products offered are standard retail items.

9.2 Product photographs and descriptions are provided for illustrative purposes and may slightly differ from the actual product.

9.3 Minor variations in color or dimensions may occur.

9.4 Jewelry sold on the website is intended as decorative accessories and has no medical purpose.

10. Returns and Refunds

10.1 Customers have the right to return products within 30 days of receipt.

10.2 Return shipping costs are the responsibility of the customer unless the product is defective.

10.3 Products must be returned unused and in their original packaging.

10.4 Refunds are issued only after inspection of the returned product.

10.5 If the product has been used or damaged, a partial refund or refusal may apply.

10.6 Packages reported as lost may only be refunded after an official investigation by the shipping carrier.

11. Defects

11.1 Any defect must be reported immediately and supported with photographic evidence.

11.2 Once the defect has been confirmed, we may offer a replacement or refund.

11.3 We are not responsible for damages resulting from improper use.

12. Authorized Use

12.1 The website may not be used for illegal or fraudulent purposes.

12.2 In the event of a violation, we reserve the right to restrict access to the website.

13. Intellectual Property

13.1 All content on the website is protected by copyright and intellectual property laws.

13.2 Any reproduction or commercial use without prior written authorization is strictly prohibited.

14. Limitation of Liability

14.1 We are not responsible for:

• actions of third parties
• delivery delays
• temporary interruptions of the website
• indirect or consequential losses

14.2 Our liability is limited to the total value of the order.

14.3 We are not responsible for events of force majeure.

15. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, war, pandemics, or government restrictions.

16. Data Protection

Personal data is processed in accordance with our Privacy Policy.

17. Governing Law

These terms are governed by the applicable law according to the registered office of the company.

Any disputes will be subject to the competent courts or consumer protection authorities.