Privacy Policy
1. Information about the Data Controller
1.1 “We”, “our”, or “Maison Lucienne” refers to the controller responsible for the processing of personal data.
2. Data Subjects
This privacy policy applies to the data of the following individuals (“You”):
(a) Website visitors – individuals who browse our website
(b) Customers – individuals who purchase or order our products
(c) Contacting individuals – individuals who contact us by email or through other communication channels
3. Data Collected
3.1 We may collect, store, and process the following personal data.
Visitor data
• IP address or other device identifiers *
Customer data
• First and last name *
• Email address *
• Billing address *
• Shipping address *
• Payment information *
• Phone number
• Account login credentials (if applicable)
Data from individuals contacting us
• First and last name *
• Email address *
• Any other information voluntarily provided
* Mandatory fields
3.2 If the required information is not provided, we may not be able to properly process your order or respond to your request.
4. Purpose of Data Processing
Your personal data may be processed for the following purposes:
(a) Order management and fulfillment
(b) Payment processing
(c) Creation and management of customer accounts
(d) Customer support
(e) Website performance analysis
(f) Improvement of our website and services
(g) Fraud prevention
(h) Compliance with legal obligations
(i) Direct marketing (only with your consent)
Personal data will not be used for other purposes without a valid legal basis.
5. Sharing of Data with Third Parties
5.1 Your data may be shared with:
• Payment service providers
• Logistics and delivery partners
• IT and cloud service providers
• Data analytics providers
• Legal advisors or authorities when required by law
5.2 Any data transfer is carried out in accordance with applicable data protection regulations and confidentiality obligations.
6. Cookies
6.1 Our website uses cookies.
6.2 Cookies are used to:
• Ensure the proper technical functioning of the website
• Improve the user experience
• Analyze website traffic and performance
6.3 You may manage cookies through your browser settings.
7. Data Retention
Personal data is retained only for as long as necessary for the purposes for which it was collected or as required by applicable legal obligations.
8. Your Rights
In accordance with applicable data protection regulations, you have the following rights:
• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data where applicable
• The right to withdraw consent at any time
• The right to restrict processing
• The right to data portability
• The right to lodge a complaint with the competent authority
To exercise these rights, please contact us.
9. Direct Marketing
Your personal data will only be used for marketing purposes if you have given prior consent.
You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.