Return Policy
Right of Return
If you are not satisfied with your purchase, you may return the product within 30 days of receiving your order, provided that:
• the product has not been used
• it shows no signs of wear or damage
• all original tags and packaging are intact
• the product is returned in the same condition as received
• a valid tracking number is provided for the return shipment
Items that are used, damaged, altered, or incomplete will not be accepted and will not be eligible for a refund.
All returns must be approved in writing by our customer support team before being sent back.
Packages sent without prior authorization may be refused and returned to the sender.
Damaged or Defective Products
Any damage or defect must be reported within 7 days of receiving the product.
Your request must include:
• the order number
• a clear description of the defect
• clear photos of the product and its packaging
We reserve the right to request additional information if necessary.
If the defect cannot be sufficiently verified or is determined to result from improper use, we are not obligated to provide a refund or replacement.
Incorrect Product Received
If you receive an incorrect item, please provide:
• the order number
• the name of the product ordered
• the name of the product received
• clear photos of the received item
If the returned product does not match the claim submitted, we reserve the right to deny the request.
Return Shipping Costs
If the return is made for personal reasons (incorrect size, change of mind, ordering error, etc.), the return shipping costs are the responsibility of the customer.
Returns must be sent using a tracked shipping service.
Packages returned without a valid tracking number will not be eligible for a refund.
We are not responsible for lost, damaged, or incomplete return shipments.
Refunds
Refunds are processed only after the returned product has been received, inspected, and approved.
If the product has decreased in value due to use or damage, we reserve the right to refuse the refund or reduce the refunded amount proportionally to the loss of value.
Refunds will be issued using the same payment method used for the original purchase.
Order Cancellation
Orders cannot be cancelled once they have been placed, as they are immediately transmitted to the logistics processing system.
If a customer refuses delivery of the package, the customer will be responsible for all return and logistics costs.
Fraud and Abuse Protection
We reserve the right to:
• refuse returns in cases of repeated or suspicious behavior
• restrict or close a customer account
• request compensation in the event of an abusive payment dispute (chargeback)
• inform payment providers or relevant authorities in cases of suspected fraud
In case of suspected fraud, we may request additional identity verification or proof of ownership of the payment method used.